If a case manager is overwhelmed with service delivery and documentation, what should they do?

Engaging with senior staff for guidance is the most effective approach when a case manager feels overwhelmed. This option underscores the importance of collaboration and support within a team environment. Senior staff members can provide valuable insights, suggest effective strategies for managing workload, and may offer resources or tools that could alleviate the pressure. They also have experience navigating similar situations and can share knowledge on best practices for service delivery and documentation.

Conversing with colleagues is a professional development opportunity that can enhance problem-solving skills and foster a supportive work culture. This type of consultation is vital for maintaining high-quality client care and ensuring that all documentation meets necessary standards without compromising the integrity of the work.

The other options present less favorable actions. Quitting immediately does not provide any resolution to the situation and may lead to regret or disruption in the continuity of care for clients. Taking shortcuts in documentation jeopardizes compliance and could lead to serious legal or ethical issues, hindering the quality of services provided. Working harder alone without seeking assistance can lead to burnout, decreased job performance, and ultimately affect the well-being of both the case manager and the clients they serve. By opting for collaboration and consultation, a case manager positions themselves for more sustainable success in their role.