What is crucial for effective case management when working with clients?

Maintaining open communication with clients and stakeholders is essential for effective case management because it fosters a collaborative relationship that enhances trust and facilitates better understanding between all parties involved. Open communication allows case managers to gather relevant information from clients, understand their needs, preferences, and concerns, and make informed decisions about their care. Additionally, it involves keeping stakeholders, such as family members and service providers, informed about the client's progress and any changes in their situation, which is crucial for coordinated care. This ongoing dialogue helps in establishing realistic goals, ensuring that interventions are appropriate, and promoting engagement in the case management process.

Other options do not align with the core principles of effective case management. Regularly updating the therapist's training relates more to professional development than direct client interaction. Documenting only negative outcomes fails to provide a balanced view needed for assessing progress and determining future interventions, while focusing solely on a client's past experiences can neglect their current situation and future goals, which are equally important in the case management process.