What is the primary focus of a case manager when addressing client needs?

A primary focus of a case manager when addressing client needs is to develop a broad understanding of available resources. This involves knowing the various services, programs, supports, and interventions that can assist clients in achieving their goals. By understanding what resources are available, case managers can effectively match clients with appropriate services that meet their individual needs, preferences, and circumstances.

This broad understanding also enables case managers to facilitate access to these resources, advocate for clients, and coordinate care among different providers. They take on the role of navigators in the complex system of healthcare and social services, ensuring clients receive comprehensive support tailored to their unique situations. This holistic approach is critical in promoting client well-being and empowering them to make informed choices about their care.

In contrast, providing all necessary services directly would limit the case manager's role to a service provider rather than a coordinator or facilitator, potentially neglecting the broader aspect of resource connection. Minimizing client autonomy is contrary to the ethical foundations of case management, which prioritize client empowerment and self-determination. Lastly, overseeing other professionals' work is typically not the primary focus of a case manager; instead, they collaborate with these professionals to enhance client outcomes.