What is the primary role of a case manager in crisis intervention?

The primary role of a case manager in crisis intervention is to assess the situation and provide immediate support. In a crisis, individuals are often facing overwhelming emotional or psychological challenges that require urgent attention. The case manager's role is to quickly evaluate the person's needs, understand the specifics of the crisis, and offer immediate assistance to stabilize the situation.

This may include providing emotional support, connecting the individual to necessary resources, or coordinating care with other professionals. The focus is on addressing the immediate concerns and assisting the client in navigating the crisis effectively. This proactive approach ensures that individuals receive the help they need right when they need it, which is critical in crisis situations.

In contrast, long-term psychotherapy, referrals to self-help groups, and prescribing medication are not typically within the immediate scope of a case manager's responsibilities during a crisis. These actions may be part of a longer-term treatment plan but do not address the urgent needs that arise in a crisis intervention scenario.