What should a case manager do if a client discloses new needs during an assessment?

When a client discloses new needs during an assessment, the most appropriate action for a case manager is to document the needs and adjust the plan accordingly. This approach is crucial for several reasons.

Firstly, it demonstrates responsiveness to the client's changing circumstances. A client's needs can evolve, and recognizing this is vital for effective care. By documenting these new needs, the case manager ensures they have a comprehensive understanding of the client's situation, which is essential for creating a holistic care plan.

Secondly, adjusting the care plan to reflect these newly disclosed needs prevents gaps in services and ensures that the client's holistic needs are being met. This proactive strategy helps to enhance engagement and satisfaction, as the client feels heard and valued. The planning process should be dynamic, adapting as new information and needs arise during assessments.

In contrast, assuming that those needs will be addressed later overlooks the immediate importance of addressing the client's concerns. Referring the client to another case manager could disrupt the continuity of care, and advising the client to focus only on current needs denies the importance of addressing all aspects of their well-being. Documenting and adjusting the care plan ensures comprehensive support for the client throughout their journey.