What should a case manager do if a collateral service provider wants to update a service plan without the client present?

The best approach for the case manager in this scenario is to discuss the potential change with the client first. This aligns with the ethical principles of client-centered care and respect for the client's autonomy. The client should be actively involved in decisions regarding their care, including any updates to their service plan. By discussing the change with the client, the case manager ensures that the client's needs, preferences, and goals are fully considered before any modifications are made. This practice fosters trust and collaboration between the client and the case manager, ultimately enhancing the effectiveness of the service plan.

Involving the client also helps to maintain transparency, as the client has the right to be informed about any adjustments to their treatment approach. Additionally, it can prevent potential misunderstandings or conflicts that might arise if changes are made unilaterally by a collateral service provider. This interaction culminates in a more holistic and inclusive approach to care, greatly benefiting the client's overall treatment outcome.