Which of the following is an effective strategy for conflict resolution in case management?

Open communication and collaborative problem-solving represents an effective strategy for conflict resolution in case management for several reasons. This approach fosters an environment where all parties involved feel heard and valued, which is essential for addressing and resolving conflicts effectively. In a collaborative setting, individuals can share their perspectives openly, leading to a better understanding of the underlying issues that may be causing the conflict.

Furthermore, this strategy encourages teamwork and the collective generation of solutions, allowing all stakeholders to contribute their insights and expertise. This collaboration not only aids in finding a resolution that is satisfactory to all but also strengthens relationships and builds trust among team members.

In contrast, strategies such as ignoring the conflict, delaying responses, or involving only management can lead to unresolved issues and increased tension among team members. These approaches may worsen the situation over time and undermine the teamwork necessary for effective case management.