Which set of skills is most important for a case manager engaging with a client on issues of anger?

The most important skills for a case manager engaging with a client on issues of anger are conflict resolution and counseling skills. Conflict resolution involves the ability to help clients navigate and address disagreements or tensions that may arise due to their anger, enabling them to find constructive ways to express their emotions and resolve their issues. Counseling skills are crucial for understanding the underlying causes of a client's anger, allowing the case manager to provide emotional support and guidance. These skills empower the case manager to create a safe environment where the client can discuss their feelings and develop strategies to manage their anger effectively.

While negotiation and mediation skills are valuable in certain situations, they are more suited for resolving disputes between parties rather than addressing a client’s personal emotional challenges. Assessment and patient advocacy skills are important for overall client care but do not directly address the management of anger. Documentation and compliance skills, while essential for maintaining accurate records and ensuring adherence to regulations, do not facilitate the emotional and interpersonal skills needed for effectively dealing with anger-related issues.