Which strategy is effective for engaging reluctant clients in case management?

Building rapport and setting small achievable goals is an effective strategy for engaging reluctant clients in case management because it fosters a trusting relationship between the case manager and the client. When clients feel connected and understood, they are more likely to open up and participate in their treatment process. Establishing a rapport involves active listening, demonstrating empathy, and showing genuine care for the client's well-being, which can significantly reduce their apprehension.

Setting small, achievable goals makes the process of engaging in case management less overwhelming. These small steps allow clients to experience success early on, which can boost their confidence and motivation. As clients achieve these goals, they may become more willing to participate in more significant changes and deeper interventions over time. This approach cultivates a sense of agency in clients, empowering them to take ownership of their progress in a manageable way.

Other strategies, such as imposing strict deadlines or using authoritative communication, may create additional pressure and resistance in clients, potentially damaging the relationship before it has a chance to develop. While financial incentives may motivate some individuals, they do not address the underlying issues of trust and rapport, which are foundational for successful long-term engagement in case management.