Why is maintaining confidentiality important in case management?

Maintaining confidentiality is crucial in case management as it directly contributes to building trust between the client and the case manager. When clients know that their personal information will be kept private, they feel more secure in sharing sensitive details about their lives, which is essential for effective case management. This trust enables open communication, allowing the case manager to assess the client's needs accurately and provide tailored support.

When the client feels confident that their information is protected, they are more likely to engage in the case management process, be open about their challenges, and participate actively in their care plan. This trust is foundational to establishing a positive and collaborative relationship, which is vital for achieving successful outcomes in behavioral health.