Your client is hearing impaired and requires an interpreter for an appointment. What is the best action to take?

The best course of action is to call the health center to inform them of the client's right to a free interpreter. This approach is grounded in the principles of access and inclusion for individuals with disabilities. Under laws such as the Americans with Disabilities Act (ADA), clients who are hearing impaired have the right to effective communication during medical appointments, which includes the provision of qualified interpreters at no cost to them. By notifying the health center, you advocate for the client’s rights and ensure they receive the necessary support to understand and participate in their healthcare effectively.

In contrast, advising the client to find their own interpreter places an undue burden on the client and may not guarantee that the interpreter is qualified or capable of providing accurate communication. Canceling the appointment until an interpreter is found does not support the client's needs and may delay necessary care. Asking the client to proceed without an interpreter compromises their ability to understand the information shared during the appointment, potentially leading to misunderstandings and negative health outcomes.